We provide on-site, off-site and near-shore IT Monitoring Services for your applications and infrastructure. This includes Help Desk, 24X7 Support, Health Checks, and Access Provisioning and Control.
Our Tier-1/2 support teams (specialized Help Desk) provides 24X7 support using our Offshore and near-shore business model. Dedicated team structures can be customized for our clients that meet Application Availability (Sunrise/Sunset) needs, System resources challenges and deployment support needs (24X7 checkout and health checks tasks).
Our Help Desk teams operate globally — US, Canada, India, U.A.E and Latin America.
As part of our ongoing maintenance and support services contract, we assist our clients in improving their monitoring frameworks, assist in operational readiness for new projects, deployment support, AM/PM health-check setups, etc.We can standardize your monitoring framework to behave proactively, rather than a reactive mode.
We apply a continuous improvement approach to all our services and believe in perpetual learning. Those benefits are then passed on to our clients.
Contact Us, to learn more about these services.