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Application and Infrastructure Support

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Our staff provides Service Management functions related to  application and infrastructure components that impact performance, outages, measurement, access controls, etc. Our services result in quick reduction of self-inflicted, financially impacting incidents and outages and improves overall mean time to resolution and business reputation.

For instance, we can:

  • Setup your ticketing systems (Remedy, JIRA, HPSM)
  • Process Engineer your Incident, Change and Problem Management procedures
  • Setup a Knowledge Management Repository for your support staff
  • Take care of all your Operating System Patching and all Software Upgrades
  • Setup Proactive Monitoring for all your application and Infrastructure
  • Security Scanning and Vulnerability Remediation, and more.

Our talent pool has been specifically trained in methodologies to rapidly become a ‘Subject Matter Expert’ (SME) in client applications.

For more detailed information on Application and Infrastructure Support, please Contact Us.