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Application and Infrastructure Support


Our staff provides Service Management functions related to  application and infrastructure components that impact performance, outages, measurement, access controls, etc. Our services result in quick reduction of self-inflicted, financially impacting incidents and outages and improves overall mean time to resolution and business reputation.

For instance, we can:

  • Setup your ticketing systems (Remedy, JIRA, HPSM)
  • Process Engineer your Incident, Change and Problem Management procedures
  • Setup a Knowledge Management Repository for your support staff
  • Take care of all your Operating System Patching and all Software Upgrades
  • Setup Proactive Monitoring for all your application and Infrastructure
  • Security Scanning and Vulnerability Remediation, and more.

Our talent pool has been specifically trained in methodologies to rapidly become a ‘Subject Matter Expert’ (SME) in client applications.

For more detailed information on Application and Infrastructure Support, please Contact Us.