Our staff provides Service Management functions related to application and infrastructure components that impact performance, outages, measurement, access controls, etc. Our services result in quick reduction of self-inflicted, financially impacting incidents and outages and improves overall mean time to resolution and business reputation.
For instance, we can:
- Setup your ticketing systems (Remedy, JIRA, HPSM)
- Process Engineer your Incident, Change and Problem Management procedures
- Setup a Knowledge Management Repository for your support staff
- Take care of all your Operating System Patching and all Software Upgrades
- Setup Proactive Monitoring for all your application and Infrastructure
- Security Scanning and Vulnerability Remediation, and more.
Our talent pool has been specifically trained in methodologies to rapidly become a ‘Subject Matter Expert’ (SME) in client applications.
For more detailed information on Application and Infrastructure Support, please Contact Us.